Privacy Policy

Privacy Policy for Western Floors Inc

Effective Date: January 13, 2025

At Western Floors Inc ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, contact us, or use our services. Our privacy practices comply with applicable laws in the states where we operate, including Massachusetts, Connecticut, Vermont, Maine, New Hampshire, New York, and Rhode Island.

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: Name, email address, phone number, and home address.
Project Details: Information about your flooring project, such as preferences and requested services.
Payment Information: Billing information (if applicable).
Automatically Collected Information: IP address, device type, browser type, and browsing behavior (via cookies and analytics tools).

2. How We Use Your Information

We use the collected information to:

Provide our services, such as consultations, quotes, and installations.
Respond to your inquiries and requests.
Improve our website and customer experience.
Send service updates and promotional communications (only if you’ve opted in).
Comply with legal obligations and resolve disputes if needed.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data in the following instances:

Service Providers: With third-party companies that assist us (e.g., payment processors, website hosting, or customer service tools).
Legal Requirements: If required by law, such as in response to a court order or to enforce our policies.

4. Your Privacy Choices

You have the right to:

Opt-Out of Communications: Unsubscribe from promotional emails by clicking "unsubscribe" in the email.
Access or Update Your Data: Contact us using our Contact Us form to review or update your personal information.
Disable Cookies: You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

5. Data Security

We take appropriate measures to protect your personal information against unauthorized access, alteration, or destruction. However, no method of data transmission over the internet is 100% secure.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

7. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have inadvertently collected personal information from a person under 18, we will delete that information promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us by filling out our Contact Us form on our website.